Case Study: Expand Brand Loyalty through Mom Advocacy

October 4, 2012 12:41 pm

For brands looking to create long-term, interactive relationships with consumers, BSM Media has vast experience in creating advocacy programs that encourage and reward ‘Word of Mom’ activity among influencers to drive sales and expand brand loyalty. When a popular children’s allergy medicine brand wanted to provide support to moms of allergy sufferers, BSM Media created an interactive platform via a private Facebook group where these moms could share suggestions, stories and tips related to managing their children’s allergies. Members are provided with a tool kit from the brand, which includes product samples and branded items to share with their offline friends and peers. Group members are also invited to participate in online and offline events, that align with key allergy seasons. In the first quarter of the program, results included:


  • More than 100+ postings per month in the private Facebook group
  • 650,000+ online impressions from Facebook and blog posts
  • 70% say they talk to other parents about allergies at least once a week since joining the brand’s Mom Crew
  • 72% say they are more loyal to the brand, from having been a part of the Mom Crew
  • 85% have purchased the brand’s product since being a part of the Crew
  • The group expanded to 500 members in 2012 and is projected to reach more than 4,250 moms through direct word of mouth communication.

Comments are closed